Article 1 - Applicability
These General Terms & Conditions apply to all quotations, registrations, agreements, training programs, coaching sessions, workshops, and other educational services provided by CLIP Dutch Language Academy, a division of CLIP Training & Consultancy N.V.
These Terms & Conditions apply to, but are not limited to: Basic Dutch, Better Dutch, Dutch Without Fears, Private Dutch Training, Corporate Dutch Training, customized Dutch language programs, and online and on-site language training.
Any deviation from these Terms & Conditions shall only be valid if agreed upon in writing by both parties.
Article 2 - Registration & Agreement
Registration may be completed through the CLIP website, by email, or through another approved registration method.
An agreement becomes effective once CLIP confirms the participant's registration in writing or issues an invoice.
Participants are responsible for providing accurate and complete information during registration.
CLIP reserves the right to refuse or cancel a registration if incorrect information has been provided or if circumstances reasonably prevent participation.
Article 3 - Training Delivery
CLIP shall deliver its training programs with due care, professionalism, and according to recognized educational standards.
Training programs may be delivered live online, on-site, at a location designated by CLIP, or at the client's premises.
CLIP reserves the right to make reasonable adjustments to training schedules, trainers, course materials, or delivery methods where necessary.
If a scheduled trainer becomes unavailable due to illness or unforeseen circumstances, CLIP may appoint another qualified trainer.
Article 4 - Minimum Enrollment
Group training programs require a minimum number of participants.
If insufficient registrations have been received, CLIP reserves the right to postpone the start date, merge cohorts, offer an alternative schedule, or provide a full refund if no suitable alternative is available.
Participants will be informed as early as reasonably possible.
Article 5 - Fees & Payment
Training fees are published on the website, included in quotations, or agreed upon in writing.
Invoices must be paid before the start of the training, unless otherwise agreed in writing.
A participant's place in a training program is only guaranteed after full payment has been received.
All published prices are exclusive of applicable VAT unless stated otherwise.
CLIP reserves the right to revise its pricing for future cohorts and training programs.
Article 6 - Cancellations
Cancellation requests by the participant must be submitted in writing to contact@clipconsultancy.com.
More than fourteen (14) calendar days before the training starts: full refund, less any applicable administrative fees.
Between seven (7) and fourteen (14) calendar days before commencement: 50% of the training fee remains payable.
Less than seven (7) calendar days before commencement or after the training has started: no refund will be provided.
Participants may request to transfer their registration to a future cohort, subject to availability and approval by CLIP.
CLIP may cancel or postpone training due to insufficient registrations, trainer illness, force majeure, technical circumstances, or other unforeseen events. In such cases, participants may choose between a full refund or enrollment in a future cohort.
Article 7 - Attendance
Participants are expected to attend all scheduled sessions.
Participants remain responsible for catching up on missed training content.
Where recordings or alternative learning materials are available, CLIP may provide access at its sole discretion.
Article 8 - Participant Responsibilities
Participants agree to behave respectfully toward trainers and fellow participants, actively participate in the learning process, complete assignments where applicable, maintain a professional learning environment, and refrain from disruptive, abusive, discriminatory, or inappropriate conduct.
Participants may not share their login credentials or allow third parties to participate in training sessions using their account.
CLIP reserves the right to remove participants whose behavior seriously interferes with the learning experience. Removal does not entitle the participant to any refund.
Article 9 - Online Training
For Live Online programs, participants are responsible for having a stable internet connection, using suitable audio and video equipment, joining sessions on time, and participating from an appropriate learning environment.
Participants are responsible for joining sessions using their correct name for attendance and identification purposes.
Technical issues on the participant's side do not automatically entitle the participant to replacement sessions or refunds.
Article 10 - Certificates
Certificates of Completion may be awarded to participants who successfully complete the training requirements.
Successful completion may consist of satisfactory attendance, active participation, completion of practical assignments, and any assessments determined by CLIP.
A certificate confirms successful participation but does not constitute an officially accredited language qualification unless expressly stated otherwise.
Upon successful completion of the training and fulfillment of all applicable requirements, participants will receive a digital certificate for online training programmes and a hard-copy certificate for physical training programmes.
Article 11 - Private & Corporate Training
Private training schedules are arranged in consultation with the participant.
Corporate training schedules are agreed upon between CLIP and the client organization.
Rescheduling private or corporate sessions requires reasonable prior notice and is subject to trainer availability.
Additional travel or venue costs may apply for on-site training outside the agreed location.
Article 12 - Intellectual Property
All training materials, presentations, exercises, workbooks, assessments, videos, and other educational resources remain the intellectual property of CLIP unless otherwise stated.
Participants may use training materials solely for their personal educational purposes.
Copying, recording, reproducing, distributing, publishing, or commercially using CLIP materials without prior written permission is prohibited.
Participants may not record, photograph, screenshot, reproduce, distribute, publish or commercially use any live training session or training materials without prior written permission from CLIP.
Article 13 - Confidentiality
Participants and CLIP agree to treat confidential information shared during the course of the training as confidential. This includes discussions, presentations, participant contributions, and information shared within virtual classrooms.
This obligation survives completion of the training.
Article 14 - Personal Data
CLIP processes personal information in accordance with its Privacy Policy.
Personal data is used solely for delivering educational services, participant administration, communication, invoicing, certification, and related operational purposes.
Article 15 - Liability
CLIP shall only be liable for direct damages resulting from proven gross negligence or willful misconduct.
CLIP's total liability shall never exceed the amount paid by the participant for the specific training program giving rise to the claim.
CLIP shall not be liable for indirect damages, consequential losses, loss of income, business interruption, or technical interruptions beyond its reasonable control.
Article 16 - Force Majeure
CLIP shall not be liable for delays or failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, internet outages, power failures, strikes, government actions, civil unrest, war, or other force majeure events.
Article 17 - Termination
CLIP may terminate a participant's enrollment where the participant seriously breaches these Terms & Conditions, engages in inappropriate conduct, fails to comply with payment obligations, or otherwise prevents the proper delivery of the training.
Outstanding payment obligations remain payable after termination.
Article 18 - Governing Law & Dispute Resolution
These Terms & Conditions shall be governed exclusively by the laws of the Republic of Suriname.
The parties shall first make every reasonable effort to resolve disputes amicably.
If no amicable resolution can be reached, disputes shall be submitted to the competent court in Suriname.
Article 19 - Artificial Intelligence
CLIP may use Artificial Intelligence (AI) tools to support administrative processes, learning analytics, attendance tracking, educational support, and other training-related services.
AI-generated content shall always remain subject to human review and shall not replace professional instruction.
Contact Information
CLIP Dutch Language Academy
A division of CLIP Training & Consultancy N.V.
Email: contact@clipconsultancy.com
Website: www.clipconsultancy.com
By registering for any training program offered by CLIP Dutch Language Academy, the participant confirms that they have read, understood, and accepted these General Terms & Conditions.
